Can I order samples?
We highly recommend purchasing a sample prior to ordering so that you can see our colour vibrancy, print quality and get a feel for our papers. Even minor details, such as the lighting in your space, can impact the overall appearance. Wallpaper samples can be requested here.

Are our wallpapers safe for children's bedrooms?
Safety is a priority to us and we use only non-toxic papers, inks and toners to keep your little ones safe.

How do I measure my wall?
Carefully measure the width and height of the wall in centimeters (e.g. width 300cm and height 250cm). Add at least 10cm in both width and height to be on the safe side if your wall is not completely straight.

I made a mistake measuring my wall (wrong sizes), what can I do?
We always advise to double and triple check your dimensions before placing an order with us - we can also change the dimensions of your order at any point before payment is made. Unfortunately, once a mural has been paid for and your order has reached the production line, we can not accept any further changes due to the bespoke nature of our product.

Can I cancel my order?
All sales are final once your order reaches the production line. If you wish to cancel your order, please contact us as soon as possible. Cancellation fees may apply.

Will I receive a payment confirmation?
Yes, you will receive an automated email once your payment has been received to confirm your purchase. This will be sent to the email address provided when first making your order, if for any reason you have not received then please first check your spam or junk inbox.

Do you offer trade discounts?
Definitely! We care about others in the industry and we have put a lot of effort into making sure our prices are competitive. A Wallpaper Store trade account may be available to stylists, architects, interior designers, builders and other professionals in related fields. To help you succeed as a Wallpaper Store trader, we've created a programme that gives you special trade discounts and VIP access to future releases. Join our trade program here.